FAQ - Frequently Asked Questions

What payment methods do you accept?

Two payment methods are accepted. MercadoPago (in Argentine pesos) and PayPal (in US dollars). In MercadoPago the cards are American Express, MasterCard, Visa, Diners and many more, in PayPal they are American Express, MasterCard, Visa and some others.

PayPal is intended for international users and MercadoPago for users in Argentina or countries within the range of MercadoPago (see their website). If you reside in Argentina and want to pay with PayPal, you will pay in dollars and the Country Tax will be applied to your purchase with a 30% surcharge, so we advise you to make your purchase through the MercadoPago channels. For foreign customers the only payment method available is PayPal and the price is final without extra charges, PayPal charges are only for Argentina.

The shipping cost varies according to the country of residence, the specific prices are $ 450 (Argentine pesos) for Argentina and $ 5000 (Argentine pesos) for the rest of the world. For foreigners (rest of the world) the price will be changed to dollars, respecting the presented value.

Shipping times are handled by mail external to our website. A normal shipping time within Argentina is 4-7 business days. For international countries it can take between 20 and 40 days. Please note that these times are estimates and could take more or less accordingly, in addition to the 7 day production time.

Todos nuestros zapatos son confeccionados en nuestra fábrica, somos productores. Por lo que tenga en cuenta que el stock puede variar en tanto y tanto. Si usted está interesado en un zapato en particular que vio puede enviarnos un email y consultar disponibilidad u otros zapatos a contacto.sts@stefanotenutashoes.com.ar

All of our products are made with 100% genuine leather. If it was not, it would be specified in the product description.

To be aware of the latest news we recommend that you subscribe to the newsletter to find out the latest news and / or periodically check the news on the web in the footer or in the news section in the navigation bar.

At the moment we are working only online, very soon we will be offering you our shoes in one of our future stores! Don't miss the news!

The prices for Argentina are final as they are displayed on the web when buying. Prices for foreign countries can vary a few cents to the final value due to a configuration theme of the website with PayPal (at the time of purchase you can see a price of 60 dollars and when paying a price of 61 or 59 dollars, depending of the commission and the change at that time), if you have any questions regarding this, do not hesitate to contact us and we will be happy to help you.

The user will have the right to return the products purchased on the website, within a period of ten (10) calendar days, counted from the delivery of the product to the address indicated by the user, without liability. The user must send the products by mail of preference. To do this, you must reliably notify Stefano Tenuta Shoes, within the stated period, your decision to return the product, and make available to Stefano Tenuta Shoes the product or products purchased. The products must be in the same state in which they were received by the user, without having been used by him, and with the original packaging. In this way Stefano Tenuta Shoes will return to the user the amounts paid by the user except for the shipping if it were not for a fault of the factory or on our part within (48) hours of receiving the product.
For more information read the terms and conditions..
Para devoluciones escriba un email a contacto.sts@stefanotenutashoes.com.ar para proceder con su solicitud.

(Only for customers outside Argentina) When paying, you will see the price in Argentine pesos, but when paying with paypal, the amounts will change to US dollars.

La respuesta es sí. Si estás interesado en comprar por mayor no dudes en contactarnos usando el formulario de contactos o enviándonos un email a contacto.sts@stefanotenutashoes.com.ar contándonos que modelo te gusta, o si tenés idea de un modelo en particular y la cantidad que desea.

The products have a production time of 7 days. After that day they will be delivered.

1º You look for the item that interests you in the store, filtering for what you are looking for if necessary.
2º Then you open the product, choose material, color, size if applicable and add it to the cart.
3º Then at the top on the right, you can see View Cart and if those are the products you want to buy, you can add a discount coupon or you can go to checkout.
4º Complete your billing information and shipping address. Then on the right you choose the payment method, if it is MercadoPago for Argentine residents or PayPal for the rest of the world, you accept the terms and conditions of the website and click "place order".
5º You complete your means of payment and you pay, then you will be redirected to our website again with an order number and an email will be sent to you with more information.

Then if there is stock at the time of purchase the product will be shipped within 2 business days, otherwise the product will go to manufacturing with a delay of 7 business days, then it will be shipped by the chosen means to the corresponding country. You will be notified of all actions by registered email.
Si tiene dudas puede enviar un email a contacto.sts@stefanotenutashoes.com.ar